Returns
We offer free returns and exchanges for U.S. orders! If for any reason you are not happy with your purchase, you have 30 days from the date of purchase to request a Return Authorization Number and a pre-paid label to return the item to us. All items 40% off or more are considered Final Sale and are not eligible for return or exchange.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached. All merchandise marked on 40% off or more are FINAL SALE and are not eligible for return or exchange.
International customers can start the return process through this link.
Please follow these steps to complete a U.S. return:
1. Follow the link above to start a return or exchange.
2. Write your Order Number (Customer P.O. Number on your packing slip) on the outside of the package.
3. Include your original packing slip in the package.
4. Use the requested prepaid label to ship your return.
We will process your refund within 5 business days of receipt, less original shipping charges. Please allow 7 - 10 business days for the refund to appear in your account, per your financial institution’s policies.
Need a different size, color or style? No problem! We offer free exchanges on full price items for U.S. customers. Follow the link above to complete your exchange. You will receive a new order confirmation and your order will ship within our shipping window. Then ship your original order back to us with the pre-paid label.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
For any questions or concerns regarding returns or exchanges, please chat us or email us at customerservice@atmcollection.com.
